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SARS Vacancies 2022 Apply for Operational Manager IT Service Delivery Jobs in Pretoria
SARS has released a Operational Manager IT Service Delivery job notification at www.sars.gov.za Careers website. Severe Acute Respiratory Syndrome has displayed vacant seats for the post of Operational Manager IT Service Delivery vacancies. Candidates satisfying the desired eligibility conditions as mentioned in the Severe Acute Respiratory Syndrome official notification can submit their application in the prescribed format on before last date with the help of details given below-
NOTE:- Candidates are suggested to read the original SARS job notification before applying for desired post.
| Name of Available Job Post ⇒ | Operational Manager IT Service Delivery |
| Name of Vacancies ⇒ | SARS Vacancies 2022 |
| Job Location ⇒ | Jobs in Pretoria |
| Salary ⇒ | R 6,42,000.00 Yearly |
| Last Date ⇒ | 18 March 2022 |
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SARS Operational Manager IT Service Delivery Job Description
Wanted
SARS is searching for an experienced Operations Manager within IT Service Delivery who will be responsible for driving the IT Service initiation process, development of business cases for strategic contracts, user needs analysis and prioritising opportunities.
This role will serve as a contact liaison for technical teams, business owners, procurement, finance, contract management and legal encompassing coordination, communication and proactively ensuring that responses meet deadlines.
Job Purpose
To provide user-facing support processes to facilitate delivery of ICT services & developing, maintaining, analysing data & reporting in order to accomplish required deliverables & business needs whilst ensuring compliance to relevant policies.
Education and Experience
Minimum Qualification & Experience Required
Relevant Bachelor’s Degree / Advanced Diploma (NQF 7) AND 5-7 years’ experience in a similar environment, of which 2-3 years ideally at functional specialist level
OR
Senior Certificate (NQF 4) AND Relevant IT Qualification (s) / Certification (s), AND 5-7 years’ experience in a similar environment AND additional requirements specified in Min Functional requirements, where applicable.
ALTERNATIVE #
Senior Certificate (NQF 4) AND 10 years related experience
# The alternative qualifications and experience refer to internal minimum requirements
Job Outputs:
Process
- Frequently report on progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts.
- Accumulate information to report on work progress and use for decision making purposes and the identification of improvement opportunities.
- Apply discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions.
- Deploy resources appropriately and anticipate and resolve problems to ensure that tactical targets are achieved within agreed deadlines & standards.
- Ensure procedures, policies and mandates are clearly understood and complied with.
- Ensure the development, alignment and implementation of end-to-end processes within area of accountability for continued process improvement.
- Implement change & provide guidelines to direct reports defining the impact of change, the change itself & new requirements as a result of the change.
- Implement resource plans in line with delivery and performance objectives, on budget and in partnership with specialised areas.
- Link and communicate unit’s objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs.
- Manage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs and standards.
- Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
- Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.
- Apply the necessary discretion and judgment in making decisions and overcoming obstacles in order to attain set goals and objectives for area of accountability.
- Develop and implement vendor management and performance management systems in order to ensure vendor compliance and performance according to SLA.
- Build and maintain relationships with internal and external clients and stakeholders, ensuring successful service delivery and support.
Governance
- Contribute to a culture of customer service excellence, which builds positive relationships & provides opportunity for feedback & exceptional service.
- Develop and implement processes which builds client service delivery excellence and encourages others to provide exceptional service.
People
- Monitor and actively manage team performance to meet specified objectives against required targets, deadlines and quality standards.
- Build strong relationships through providing direction and leadership to own team and expressing positive expectations.
- Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.
- Implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas.
Finance
- Ensure team’s adherence to specified policies, standards & procedures to prevent & reduce wastage on financial resources & escalate associated risk.
- Draw up a budget aligned to operational delivery plans, monitor and report on variances.
- Implement, manage and report on cost improvement objectives and communicate or escalate any shortfalls.
Client
- Contribute to a culture of customer service excellence, which builds positive relationships & provides opportunity for feedback & exceptional service.
- Develop and implement processes which builds client service delivery excellence and encourages others to provide exceptional service.
Behavioural competencies
- Accountability
- Accurate Understanding
- Adaptability
- Building Sustainability
- Championing the Mandate
- Conceptual Thinking
- Developing Others
- Driving for Excellence
- Fairness and Transparency
- Honesty and Integrity
- Influencing Others
- Leveraging Diversity
- Mobilising Teams
- Problem Solving and Analysis
- Respect
- Trust
- Strong Personality
Technical competencies
- Business Acumen
- Customer Relationship Management (3/5)
- Decisiveness
- Effective Business Communication
- IT Strategy and Planning
- Managerial Budgeting
- Planning and Organising
- Problem Analysis and Judgement
- SARS Systems Products
Compliance Competency
- GOC Confidential
Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.