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SARS Vacancies 2022 Apply for Manager IT Service Delivery Jobs in Pretoria
SARS has released a Manager IT Service Delivery job notification at www.sars.gov.za Careers website. Severe Acute Respiratory Syndrome has displayed vacant seats for the post of Manager IT Service Delivery vacancies. Candidates satisfying the desired eligibility conditions as mentioned in the Severe Acute Respiratory Syndrome official notification can submit their application in the prescribed format on before last date with the help of details given below-
NOTE:- Candidates are suggested to read the original SARS job notification before applying for desired post.
|Name of Available Job Post ⇒||Manager IT Service Delivery|
|Name of Vacancies ⇒||SARS Vacancies 2022|
|Job Location ⇒||Jobs in Pretoria|
|Salary ⇒||R 600,000.00 Yearly|
|Last Date ⇒||11 May 2022|
SARS Manager IT Service Delivery Job Description
To manage the relationship between Service Infrastructure and the business to determine specific quality IT service requirements, control the service delivery and support of required ICT services with special focus on a set of processes that detail best practices based on ITIL standards to enable and optimize IT services in order to satisfy business requirements
Education and Experience
Minimum Qualification & Experience Required
Relevant Bachelor’s Degree / Advanced Diploma (NQF 7) AND 8-10 years’ experience in a similar environment, of which 3-4 years ideally at junior management level.
Senior Certificate (NQF 4) AND 15 years related experience
# The alternative qualifications and experience refer to internal minimum requirements
Ensure recoverability of the production environment in the event of prolonged outages to support critical business operations.
Provide a support capability for the integrated software tool enabling the service management processes
Provide a metrics monitoring and reporting service to support DIST process management, Service Level Management and DIST scorecard reporting.
Ensure all external service providers/outsourcers are formally and appropriately contracted to deliver services as required to meet agreed service levels.
Communicate and maintain awareness of Service Level Management objectives within the business and DIST.
Define and approve new services to be provided.
Maintain a current service catalogue defining all the services provided by the vendor.
Ensure the SARS’ requirements for services delivered are documented and agreed in Service Level Agreements (SLA).
Ensure the capacity of the production environment is sufficient to cost effectively meet forecasted business requirements.
Act as the bottom-line drivers of tactical implementation within the context of business unit excellence and performance improvement.
Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements.
Ensure the development and implementation of a practice in alignment with operational policy and procedural frameworks.
Implement tactical strategy and delivery plans through the development of operational activities, ensuring the achievement of operational targets.
Plan for handling work outputs, pull together interdependent activities & specify priorities, standards & procedures to ensure tactical implementation.
Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; implementing best practice solutions.
Provide periodic reports on performance against plan & progress on short-term initiatives & use to realign tactical plan and objectives appropriately.
Recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation.
Timeously communicate top down policy and associated single practice area modification, objective achievement progress and critical success factors to impacted stakeholders.
Use the insights gained through integrated business reports to measure success & realign tactical strategy implementation objectives appropriately.
Implement governance, risk and compliance policy in own practice area to identify and manage governance and risk exposure liability.
Manage and or advise on the translation and application of policy in a specific functional area.
Create a positive work climate & culture to energise employees & give meaning to work, minimise work disruption and maximise employee productivity.
Develop & implement appropriate people capacity plans in line with delivery & efficiency targets, on budget & in partnership with specialised area.
Plan & implement enhanced organisational efficiency by identifying and addressing development requirements & providing tools for people resources.
Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems and achieve objectives.
Draw up a budget aligned to tactical delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency.
Implement and monitor financial control, management of costs and corporate governance in area of accountability.
Build strong relationships and implement service level agreements that promote SARS with internal and external stakeholders.
Develop and ensure implementation of practices which builds service delivery excellence and encourages others to provide exceptional client service.
Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.
Fairness and Transparency
Honesty and Integrity
Problem Solving and Analysis
Championing the Mandate
Driving for Excellence
Functional Policies and Procedures
Business IT Systems
Cloud technology Knowledge
Decision Making and Problem Solving
Effective Business Communication
Planning Planning, Management and Measurement
Problem Analysis and Judgement
Execute, Implement & Follow Through
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