SARS Operational Manager IT Service Delivery Job Vacancies in Pretoria

 

Job Purpose

To provide user-facing support processes to facilitate delivery of ICT services & developing, maintaining, analysing data & reporting in order to accomplish required deliverables & business needs whilst ensuring compliance to relevant policies.

Education and Experience

Minimum Qualification & Experience Required

Relevant Bachelor’s Degree / Advanced Diploma (NQF 7) AND 5-7 years’ experience in a similar environment, of which 2-3 years ideally at functional specialist level

OR

Senior Certificate (NQF 4) AND Relevant IT Qualification (s) / Certification (s), AND 5-7 years’ experience in a similar environment AND additional requirements specified in Min Functional requirements, where applicable

ALTERNATIVE #

Senior Certificate (NQF 4) AND 10 years related experience

# The alternative qualifications and experience refer to internal minimum requirements

Job Outputs:

Process

• Frequently report on progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts.
• Accumulate information to report on work progress and use for decision making purposes and the identification of improvement opportunities.
• Apply discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions.
• Deploy resources appropriately and anticipate and resolve problems to ensure that tactical targets are achieved within agreed deadlines & standards.
• Ensure procedures, policies and mandates are clearly understood and complied with.
• Ensure the development, alignment and implementation of end-to-end processes within area of accountability for continued process improvement.
• Implement change & provide guidelines to direct reports defining the impact of change, the change itself & new requirements as a result of the change.
• Implement resource plans in line with delivery and performance objectives, on budget and in partnership with specialised areas.
• Link and communicate unit’s objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs.
• Manage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs and standards.
• Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
• Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.
• Apply the necessary discretion and judgment in making decisions and overcoming obstacles in order to attain set goals and objectives for area of accountability.
• Develop and implement vendor management and performance management systems in order to ensure vendor compliance and performance according to SLA.
• Build and maintain relationships with internal and external clients and stakeholders, ensuring successful service delivery and support.

Governance

• Contribute to a culture of customer service excellence, which builds positive relationships & provides opportunity for feedback & exceptional service.
• Develop and implement processes which builds client service delivery excellence and encourages others to provide exceptional service.

People

• Monitor and actively manage team performance to meet specified objectives against required targets, deadlines and quality standards.
• Build strong relationships through providing direction and leadership to own team and expressing positive expectations.
• Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.
• Implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas.

Finance

• Ensure team’s adherence to specified policies, standards & procedures to prevent & reduce wastage on financial resources & escalate associated risk.
• Draw up a budget aligned to operational delivery plans, monitor and report on variances.
• Implement, manage and report on cost improvement objectives and communicate or escalate any shortfalls.

Client

• Contribute to a culture of customer service excellence, which builds positive relationships & provides opportunity for feedback & exceptional service.
• Develop and implement processes which builds client service delivery excellence and encourages others to provide exceptional service.

Behavioural competencies

• Accountability
• Accurate Understanding
• Adaptability
• Building Sustainability
• Championing the Mandate
• Conceptual Thinking
• Developing Others
• Driving for Excellence
• Fairness and Transparency
• Honesty and Integrity
• Influencing Others
• Leveraging Diversity
• Mobilising Teams
• Problem Solving and Analysis
• Respect
• Trust
• Strong Personality

Technical competencies

• Business Acumen
• Customer Relationship Management (3/5)
• Decisiveness
• Effective Business Communication
• IT Strategy and Planning
• Managerial Budgeting
• Planning and Organising
• Problem Analysis and Judgement
• SARS Systems Products

Compliance Competency

• GOC Confidential

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