SARS Ops Manager Service Assets (Hardware) Job Vacancies in Pretoria

Job Purpose

To plan, manage and monitor the implementation of area specific activities and end-to-end processes, by managing and controlling the fixed assets in compliance with procedures as required by the PFMA and Treasury Regulations, in order to deliver on approved operational plans and to continuously enhance service delivery.

Education and Experience

Minimum Qualification & Experience Required

Relevant Bachelor’s Degree / Advanced Diploma (NQF 7) AND 5-7 years’ experience in a similar environment, of which 1 year ideally at supervisory level

OR

Senior Certificate (NQF 4) AND Relevant IT Qualification (s) / Certification (s), AND 5-7 years’ experience in a similar environment AND additional requirements specified in Min Functional requirements, where applicable.

ALTERNATIVE #

Senior Certificate (NQF 4) AND 10 years related experience

# The alternative qualifications and experience refers to internal minimum requirements

Job Outputs:

Process

• Responsible for the daily and long-term strategic management of IT Infrastructure hardware assets.
• Provide financial expertise within the IT environment to assist technical teams in managing IT Infrastructure assets.
• Provide financial expertise to SARS personnel responsible for procurement of IT Infrastructure Assets
• Manage the IT Infrastructure asset register ensuring that the asset register is continuously updated to reflect movement of assets in order to provide accurate input into SARS Financial statements.
• Accumulate information to report on work progress and use for decision making purposes and the identification of improvement opportunities.
• Apply discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions.
• Deploy resources appropriately and anticipate and resolve problems to ensure that tactical targets are achieved within agreed deadlines & standards.
• Ensure procedures, policies and mandates are clearly understood and complied with.
• Ensure the development, alignment and implementation of end-to-end processes within area of accountability for continued process improvement.
• Implement change & provide guidelines to direct reports defining the impact of change, the change itself & new requirements as a result of the change.
• Implement resource plans in line with delivery and performance objectives, on budget and in partnership with specialised areas.
• Link and communicate unit’s objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs.
• Manage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs and standards.
• Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
• Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.
• Apply the necessary discretion and judgment in making decisions and overcoming obstacles in order to attain set goals and objectives for area of accountability.
• Frequently report on progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts.
• Ensure that the asset register is continuously updated to reflect movement of assets.

Governance

• Implement and use governance & compliance procedures & processes effectively to identify and manage risks and expose previously unknown liabilities.
• Understand and implement governance control processes and role segregation requirements in area of accountability.
• Implement risk management, governance and compliance policies and processes to identify and manage risks and expose liabilities.
• Apply risk management, loss containment and governance processes as required in area of accountability and escalate issues as required.

People

• Build strong relationships through providing direction and leadership to own team and expressing positive expectations.
• Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.
• Implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas.
• Monitor and actively manage team performance to meet specified objectives against required targets, deadlines and quality standards.

Finance

•  Draw up a budget aligned to operational delivery plans, monitor and report on variances.
• Implement, manage and report on cost improvement objectives and communicate or escalate any shortfalls.
• Ensure team’s adherence to specified policies, standards & procedures to prevent & reduce wastage on financial resources & escalate associated risk.

Client

• Contribute to a culture of customer service excellence, which builds positive relationships & provides opportunity for feedback & exceptional service.
• Develop and implement processes which builds client service delivery excellence and encourages others to provide exceptional service.
• Implement continuous improvements and shorter turnaround times in line with Service Level Agreements with stakeholders.
• Manage interdependencies to ensure input and output flow between all teams and divisions and external stakeholders..

Behavioural competencies

• Building Sustainability
• Championing the Mandate
• Conceptual Thinking
• Developing Others
• Driving for Excellence
• Fairness and Transparency (V)
• Influencing Others
• Leveraging Diversity
• Mobilising Teams
• Problem Solving and Analysis
• Respect (V)
• Trust (V)

Technical competencies

• Business Acumen
• Decisiveness
• Effective Business Communication
• Managerial Budgeting
• Planning and Organising
• Problem Analysis and Judgement
• SARS Systems Products

Compliance Competency

• GOC Confidential

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